Order cancellation policy

Order Cancellation Conditions
Orders may be canceled within 48 hours of placement if they have not yet entered the shipping process. Once an order exceeds 48 hours or has already been shipped, it cannot be canceled. For shipped orders, you may contact us to request a return and refund after delivery. For more details, please refer to the Return & Exchange Policy.

Order Cancellation Process
To request an order cancellation, please contact our customer support team via email or phone and provide your order number along with relevant payment confirmation details. Our support team will review and process your request promptly. Once approved, you will be informed of the result and the refund arrangement will be initiated accordingly.

Refund Process
Refund Notice: After the return is confirmed, refunds will be processed within 1 to 5 business days. The refund will be issued to your original payment method (such as Visa, MasterCard, etc.). The exact time for the funds to appear in your account may vary depending on the processing time of your payment provider.

Contact us
Address: 7512 MARLINDA CIR, FORT WORTH, TX 76140, US
Phone: +1 (347) 612-8777
Email: info@modernvistae.com
Business Hours: Monday to Friday, 10:00 AM – 6:00 PM (Eastern Standard Time, EST)